Terms and conditions

These are the terms and conditions governing the use of this website and the agreement that operates between us and you (hereinafter, "the Terms"). These Terms set out the rights and obligations of all users (hereinafter, "You" / "your") and those of Mush Clothing (hereinafter, "us" / "our" / "we" / "the Vendor") in relation to the goods/services offered by us through this website (hereinafter, collectively known as the "Mush Clothing Services"). Before you click on the "Authorize Payment" button at the end of the ordering process, please carefully read these Terms and our Privacy Statement. By using this website or placing an order through it, You are consenting to be bound by these Terms and our Privacy Statement. If You do not agree to all of the Terms and the Privacy Statement, do not place an order.

These Terms may be subject to amendment, so You should carefully read them prior to placing any order.

If You have any questions about the Terms or the Privacy Policy, You may access our web site or contact us through our contact web form. Mush Clothing is an Indian brand with registered office at  Plot No 53, Om Textile Park-16, Umbhel- Parab Road, Parab Kamrej Surat

1. USE OF OUR WEBSITE

These Terms are important for both you and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business. You agree that, by placing your order, you unreservedly accept these terms, having read them.

  • You may only use the website to make legitimate inquiries or orders.
  • You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
  • You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact You in the event that this should prove necessary (see our Privacy Statement).
  • If you do not give us all of the information that we need, we may not be able to complete your order.

By placing an order through the website, you warrant that You are at least 18 years old and are legally capable of entering into binding contracts.

2. AVAILABILITY OF PRODUCTS

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give You information about substitute products of an equal or higher quality and value which You can order. If You do not wish to order such substitute products, we will refund any money that You might have paid into your Mush Clothing wallet as a credit.

3. YOUR RIGHTS TO CANCEL

If You are contracting as a consumer, You may cancel a Contract at any time before the dispatch of goods. In this case, You shall receive a full refund of the price paid for the products in accordance with our Returns Policy. The return of a gift/credit coupon shall be governed by the Use Conditions of the Gift Card.

Your right to cancel a Contract only applies to products that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Any product which is damaged or not in the same condition as You received it or which is worn simply beyond opening the product will not be refunded. You should therefore take reasonable care of the product(s) while they are in your possession.

You will not have any right to cancel a Contract for the supply of any of the following products:

  • Customized items
  • Products whose original wrapping has been removed

Please take good and reasonable care of the products whilst in your possession, and where possible original boxes, instructions/documents and wrappings should be retained and used for the return of the products.

4. SHIPPING & DELIVERY

  • Free shipping in India
  • Product are shipped from our warehouse within 2 to 7 working days. 
  • The order will be delivered in 10-15 days from the date of dispatch. 
  • You will receive order tracking number as soon as we ship your order.

Subject to availability, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Order Confirmation by the delivery date set out in the Order Confirmation.

5. RETURNS & REFUNDS

  • We have 7 days return policy.
  • Please ensure that the products you return are unused, unworn and the original tags are intact.
  • International orders are not eligible for return.
  • Refunds are initiated in your bank account within 5-10 Working days of product receipt.

6. UNABLE TO DELIVER

If we are unable to deliver the goods after two attempts by default as a delivery practice by our carrier. The carrier shall also coordinate on the telephone no provided by you. Still if the parcel is not being received by someone at the address given, then the parcel shall return back to the brand and a credit in Mush Clothing wallet shall be issued to yourself, in case of prepaid orders only. 

7. CHECKOUT PROCESS

Once You have finished shopping, all the items You wish to purchase are added to your cart. Your next step will be to go through the checkout process and make payment. To do this:

  • Register/Login
  • Click the "CART" button at the top of the page.
  • Click on the "Checkout" button.
  • Fill-in or check your contact details, the details of your order, the delivery address and the invoicing address.
  • Enter the details of your card.
  • Click on "Authorize payment"

    • You can pay using any Indian cards. Similarly, you can pay all or part of the price of your order with a gift card or a credit voucher issued by Mush Clothing. The charge will be made the moment we confirm the order. If you click on "Authorize Payment" your are confirming that the card belongs to you or that you are the legitimate holder of the gift card or the credit voucher card. Cards are subject to validation checks and authorization by your Card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery.

8. CONTACT INFORMATION

For any questions, contact us at: info@sabandh.com